Satisfaction Level of Doctor-patient Relationship in Ophthalmology Clinic
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Abstract
Introduction: Patient satisfaction is essential for overall patient care as it may directly influence patient engagement and compliance with treatment. This study aims to determine patient satisfaction level of doctor-patient relationship in the ophthalmology clinic. Materials and Methods: This was a cross-sectional study carried out at an ophthalmology clinic. There were 203 patients who attended the ophthalmology clinic who were recruited using random sampling. A questionnaire was given after a doctor consultation, which included sociodemographic background, doctor characteristics and ‘Skala Kepuasan Interaksi Perubatan’ (SKIP-11). Fisher’s Exact Test was used to evaluate the association between patient satisfaction level of doctor-patient relationship with sociodemographic factors and medical personnel factors. Results: A 100% response rate was obtained where 96.6% of patients were satisfied with the doctor-patient relationship. Based on the subdomains, rapport obtained the highest satisfactory percentage of 94.1%, followed by distress relief (91.6%) and interaction outcome (86.2%). Middle-aged patients reported lower satisfaction rates compared to other age groups (p=0.002). However, there was no significant association for other sociodemographic factors including patients’ gender (p=0.708), religion (p=0.547), ethnicity (p=0.346), marital status (p=1.00) and education level (p=0.268). The doctor gender had no significant association with level of patient satisfaction (p = 0.567). Conclusion: This study demonstrated a high level of patient satisfaction in doctor-patient relationships at our ophthalmology clinic. The analysis revealed effective doctor-patient communication across all domains, with only patient age showing significant association with satisfaction levels. These findings suggest the quality of doctor-patient interaction transcends gender considerations in our ophthalmology setting.
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